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Cummins/Onan DFAC Troubleshooting

Cummins/Onan DFAC troubleshooting: 106 fault codes and 9 symptom-cause-remedy entries from the manufacturer's own service documentation.

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Troubleshooting

115

Fault codes

CodeMeaningCauseRemedy
101IDLE MODE — WARNING; Engine continues to operate at reduced RPM.Indicates that the engine is operating in idle mode. When the set is operating in the RUN mode, grounding the engine idle input causes generator build-up to be inhibited and the engine to be governed at 800 RPM.When ground is removed from this input, the set returns to normal speed and voltage. When the engine idle function is enabled, the control automatically sets lower oil pressure warning and shutdown trip points to reflect the lower operating speed. When the engine idle function is removed and the set reverts to normal operating speed, the control automatically resets oil pressure warning and shutdown trip points to the normal settings.
102EMERGENCY STOP — SHUTDOWN; Engine shuts down and will not crank.Indicates local or remote Emergency Stop.To reset the local Emergency Stop button: Pull the button out or turn the switch clockwise (button with arrow) and allow it to pop out; Move the Run/Off/Auto switch to Off; Press the Reset switch; Select Run or Auto, as required.
200LOW OIL PRESSURE — WARNINGIndicates engine oil pressure has dropped to an unacceptable level.If generator is powering critical loads and cannot be shut down, wait until next shutdown period then follow 201 Low Oil Pressure procedure. If engine can be stopped, follow 201 procedure. To check oil pressure, access Oil Pressure menu prior to clearing the fault.
201LOW OIL PRESSURE — SHUTDOWNIndicates engine oil pressure has dropped below the shutdown trip point.Check oil level, lines and filters. If oil system is OK but oil level is low, replenish. Reset control and restart. Oil pressure limits are listed in Specifications. Contact an authorized service center.
204OIL PRESS SENDER — WARNINGIndicates that the engine oil pressure sender is not functioning correctly.Check that the engine oil pressure sender is properly connected. Contact an authorized service center.
210LOW COOLANT TEMP — WARNING; Set is in standby mode but is not operating. Warning occurs when engine coolant temperature is 70 F (21 C) or lower. NOTE: In applications where the ambient temperature falls below 40 F (4 C), Low Engine Temp may be indicated even though the coolant heaters are operating.Indicates engine coolant heater is not operating or is not circulating coolant.Coolant heater not connected to power supply. Check for blown fuse or disconnected heater cord and correct as required; Check for low coolant level and replenish if required. Look for possible coolant leakage points and repair as required; Contact an authorized service center if none of the above.
211HIGH COOLANT TEMP — WARNINGIndicates engine has begun to overheat and coolant temperature has risen to an unacceptable level: (215 F − standby / 207 F − primary).If generator is powering non-critical and critical loads and cannot be shut down, use the following: Reduce load if possible by turning off non-critical loads; Check air inlets and outlets and remove any obstructions to airflow. If engine can be stopped, follow the next procedure. To check coolant temperature, access Coolant Temp menu prior to clearing the fault.
212HIGH COOLANT TEMP — SHUTDOWNIndicates engine has overheated (coolant temperature has risen above the shutdown trip point: 223 F − standby / 215 F − primary) or the coolant level is low.Allow engine to cool down completely before proceeding with the following checks: Check coolant level and replenish if low. Look for coolant leakage and repair if necessary; Check for obstructions to cooling airflow and correct as necessary; Check fan belt and repair or tighten if necessary; Reset control and restart after locating and correcting problem. Contact an authorized service center if none of the above.
213ENG COOLANT SENDER — WARNINGIndicates that the resistance of the coolant temperature sender is out of range.Contact an authorized service center.
214LOW COOLANT LVL — WARNINGIndicates engine coolant level has fallen below the trip point.Allow engine to cool down completely before proceeding. Check coolant level and replenish if low. Look for possible coolant leakage points and repair if necessary; Reset control and restart after locating and correcting problem. Contact an authorized service center.
215LOW COOLANT LVL — SHUTDOWN; LOW COOLANT LVL Shutdown will not occur if generator set is in Idle mode (low coolant warning only).Indicates engine coolant level has fallen below the trip point.Allow engine to cool down completely before proceeding. Check coolant level and replenish if low. Look for possible coolant leakage points and repair if necessary; Reset control and restart after locating and correcting problem. Contact an authorized service center.
220MAG PICKUP — SHUTDOWNIndicates mag pickup speed indication is not being sensed or does not match generator set output frequency.Restart and check RPM on the digital display; Contact an authorized service center.
221FAIL TO CRANK — SHUTDOWN; Engine will not crank.Indicates possible fault with control or starting system.Poor battery cable connections. Clean the battery cable terminals and tighten all connections; Discharged or defective battery. Recharge or replace the battery; Contact an authorized service center for service of starter and starting system.
222OVERCRANK — SHUTDOWN; Engine stops cranking.Indicates possible fuel system problem.Check for empty fuel tank, fuel leaks, or plugged fuel lines and correct as required; Check for dirty fuel filter and replace if necessary; Check for dirty or plugged air filter and replace if necessary; Reset the control and restart after correcting the problem. Contact an authorized service center if none of the above.
223OVERSPEED — SHUTDOWN; Engine runs and then shuts down.Indicates engine has exceeded normal operating speed. (2070 rpm @ 60 hz; 1800 rpm @ 50 hz)Contact an authorized service center.
230LOW DC VOLTAGE — WARNINGIndicates battery voltage is below 24 VDC.Discharged or defective battery. Check the battery charger fuse. Recharge or replace the battery; Poor battery cable connections. Clean the battery cable terminals and tighten all connections; Contact an authorized service center if none of the above.
231HIGH DC VOLTAGE — WARNINGIndicates battery voltage exceeds 32 VDC.Contact an authorized service center.
232WEAK BATTERY — WARNINGIndicates battery voltage drops below 60% of nominal for two seconds, during starting. Discharged or defective battery.See Warning message 230, LOW DC VOLTAGE.
240LOW FUEL DAY — WARNINGIndicates day tank fuel supply is running low.Check fuel supply and replenish as required.
241LOW FUEL — WARNINGIndicates fuel supply is running low.Check fuel supply and replenish as required.
250EEPROM ERROR — SHUTDOWNIndicates PCC memory error. Data corruption of critical operating parameters.Contact an authorized service center.
251EEPROM ERROR — WARNINGIndicates PCC memory error. Data corruption of noncritical operating parameters.Contact an authorized service center.
252EEPROM ERROR — WARNINGIndicates PCC memory error. Data corruption of noncritical operating parameters.Contact an authorized service center.
260CUSTOMER FAULT 1 — SHUTDOWNWhen any one of these customer defined inputs is closed to ground, the corresponding fault message is displayed. The nature of the fault is an optional customer selection. These fault functions can be programmed to initiate a shutdown or a warning. As indicated by the Shutdown lamp, a shutdown response has been preselected.Contact an authorized service center.
261GROUND FAULT — SHUTDOWNWhen any one of these customer defined inputs is closed to ground, the corresponding fault message is displayed. The nature of the fault is an optional customer selection. These fault functions can be programmed to initiate a shutdown or a warning. As indicated by the Shutdown lamp, a shutdown response has been preselected.Contact an authorized service center.
262RUPTURE BASIN — SHUTDOWNWhen any one of these customer defined inputs is closed to ground, the corresponding fault message is displayed. The nature of the fault is an optional customer selection. These fault functions can be programmed to initiate a shutdown or a warning. As indicated by the Shutdown lamp, a shutdown response has been preselected.Contact an authorized service center.
263HIGH GEN TEMP — SHUTDOWNWhen any one of these customer defined inputs is closed to ground, the corresponding fault message is displayed. The nature of the fault is an optional customer selection. These fault functions can be programmed to initiate a shutdown or a warning. As indicated by the Shutdown lamp, a shutdown response has been preselected.Contact an authorized service center.
260CUSTOMER FAULT 1 — WARNINGWhen any one of these customer defined inputs is closed to ground, the corresponding fault message is displayed. The nature of the fault is an optional customer selection. These fault functions can be programmed to initiate a shutdown or a warning. As indicated by the Warning lamp, a warning response has been preselected.
261GROUND FAULT — WARNINGWhen any one of these customer defined inputs is closed to ground, the corresponding fault message is displayed. The nature of the fault is an optional customer selection. These fault functions can be programmed to initiate a shutdown or a warning. As indicated by the Warning lamp, a warning response has been preselected.
262RUPTURE BASIN — WARNINGWhen any one of these customer defined inputs is closed to ground, the corresponding fault message is displayed. The nature of the fault is an optional customer selection. These fault functions can be programmed to initiate a shutdown or a warning. As indicated by the Warning lamp, a warning response has been preselected.
263HIGH GEN TEMP — WARNINGWhen any one of these customer defined inputs is closed to ground, the corresponding fault message is displayed. The nature of the fault is an optional customer selection. These fault functions can be programmed to initiate a shutdown or a warning. As indicated by the Warning lamp, a warning response has been preselected.
301HIGH AC VOLTAGE — SHUTDOWNIndicates that one or more of the phase voltages has exceeded 130% of nominal, or has exceeded 110% of nominal for 10 seconds.Contact an authorized service center.
303LOW AC VOLTAGE — SHUTDOWNIndicates that one or more of the phase voltages has dropped below 85% of nominal for 10 seconds.Contact an authorized service center.
313UNDER FREQUENCY — SHUTDOWNIndicates that engine speed has dropped below 90% of nominal for 10 seconds. NOTE: Five seconds before shutdown, a Load Dump signal is initiated.Contact an authorized service center.
320OVERCURRENT — WARNINGIndicates that generator output current has exceeded 110% of rated for 60 seconds.Contact an authorized service center.
321OVERCURRENT — SHUTDOWNIndicates that generator output current has exceeded 110% of rated, and that a PCC time/current calculation has initiated an overcurrent shutdown.Contact an authorized service center.
322SHORT CIRCUIT — SHUTDOWNIndicates that generator output current has exceeded 175% of rated.Contact an authorized service center.
330OVERLOAD — WARNINGIndicates that three-phase power output exceeds 105% of standby (or 115% of prime) rating. After five seconds, the Load Dump output is activated. After 60 seconds, the OVERLOAD warning is activated.Contact an authorized service center.
335REVERSE POWER — SHUTDOWNIndicates improper CT or PT phasing. (Non-parallel units only.)Contact an authorized service center.
221Shutdown lamp lights. Engine will not crank.Indicates possible fault with control or starting system. Check for the following conditions: a. Poor battery cable connections. Clean the battery cable terminals and tighten all connections. b. Discharged or defective battery. Recharge or replace the battery. c. Contact an authorized service center for service of starter and start- ing system.
222Shutdown lamp lights. Engine stops cranking.A. Check for empty fuel tank, fuel leaks, or plugged fuel lines and correct as required. b. Check for dirty fuel filter and replace if necessary. c. Check for dirty or plugged air filter and replace if necessary. d. Reset the control and restart after correcting the problem. Contact an authorized service center if none of the above.
223Shutdown lamp lights. Engine runs and then shuts down.Indicates engine has exceeded normal operating speed. (2070 rpm @ 60 hz; 1800 rpm @ 50 hz) Contact an authorized service center.
230Warning lamp lights. MESSAGE: LOW DC VOLTAGEA. Discharged or defective battery. Check the battery charger fuse. Recharge or replace the battery. b. Poor battery cable connections. Clean the battery cable terminals and tighten all connections. c. Contact an authorized service center if none of the above.
231Warning lamp lights. MESSAGE: HIGH DC VOLTAGEContact an authorized service center.
232Warning lamp lights. MESSAGE: WEAK BATTERYDischarged or defective battery. See Warning message 230, LOW DC VOLTAGE.
240Warning lamp lights. MESSAGE: LOW FUEL DAYCheck fuel supply and replenish as required.
241Warning lamp lights. MESSAGE: LOW FUELCheck fuel supply and replenish as required.
250Shutdown lamp lights. MESSAGE: EEPROM ERRORIndicates PCC memory error. Data corruption of critical operating parameters. Contact an authorized service center.
301Shutdown lamp lights. MESSAGE: HIGH AC VOLTAGEIndicates that one or more of the phase voltages has exceeded 130% of nominal, or has exceeded 110% of nominal for 10 seconds. Contact an authorized service center.
303Shutdown lamp lights. MESSAGE: LOW AC VOLTAGEIndicates that one or more of the phase voltages has dropped below 85% of nominal for 10 seconds. Contact an authorized service center.
313Shutdown lamp lights. MESSAGE: UNDER FREQUENCYIndicates that engine speed has dropped below 90% of nominal for 10 seconds. NOTE: Five seconds before shutdown, a Load Dump signal is initiated. Contact an authorized service center.
320Warning lamp lights. MESSAGE: OVERCURRENTIndicates that generator output current has exceeded 110% of rated for 60 seconds. Contact an authorized service center.
321Shutdown lamp lights. MESSAGE: OVERCURRENTIndicates that generator output current has exceeded 110% of rated, and that a PCC time/current calculation has initiated an overcurrent shutdown. Contact an authorized service center.
121Speed Signal Lost
135Oil Pressure Sensor High
141Oil Pressure Sensor Low
143Pre-Low Oil Pressure Sensor
144Coolant Temperature Sensor High
145Coolant Temperature Sensor Low
146Pre-High Cool Temp
151High Coolant Temp
197Low Coolant Level
234Overspeed
235Low Coolant Level
359Fail to Start
415Low Oil Pressure
441Low Battery Voltage
442High Battery Voltage
1123Shutdown After Battle Short
1124Delayed Shutdown
1131Battle Short Active
1244Engine Normal Shutdown
1311Customer Inputs #1
1312Customer Inputs #2
1317Customer Inputs #3
1318Customer Inputs #4
1334Crit Scaler OR
1335Non-Crit Scaler OR
1416Fail to Shutdown
1417Power Down Failure
1433Emergency Stop
1434Remote Emergency Stop
1435Low Coolant Temperature
1438Fail to Crank
1442Weak Battery
1443Battery Failed
1444KW Overload
1445Short Circuit
1446High AC Voltage
1447Low AC Voltage
1448Under Frequency
1449Over Frequency
1461Loss of Field
1466Modem Failure
1468Network Error
1469Speed/Hz Match
1471Over Current
1472Over Current
2335Excitation Fault
2336Memory Error
2341High Control Temperature
2342Too Long in Idle
2967Governor Fault
2968AVR Fault
2969LON Failure
2972Field Overload

Symptoms & remedies

SymptomCauseRemedy
Control does not power up when the Run/Off/Auto switch is set to Run or the Self Test switch is pressed.There is no DC power to the control.Check for battery disconnected, discharged, or improperly connected; Fuse F1 (20A/32V, Type 3AG) may be open. Replace with the same type. (Fuse is mounted near engine starter/solenoid, see Figure 4-2); Contact an authorized service center.
Warning, Shutdown, and Non-Automatic lamps are not lit. Digital display shows main menu or selected menu.Indicates all engine systems are normal.No corrective action required.
Non-Automatic lamp flashes.Indicates Run/Off/Auto switch is not in the Auto position. This will prevent automatic starting if an automatic transfer switch is used.Move the Run/Off/Auto switch to the Auto position for automatic operation.
Engine starts from generator control panel but will not start automatically or from a remote panel. (Note: The Run/Off/Auto switch must be in the Auto position for automatic or remote starting).Control wiring between the remote switch and the PCC.Check the control wiring between the remote switch and the PCC; Contact an authorized service center.
No AC output voltage.Contact an authorized service center.
Warning lamp lights. MESSAGE: EEPROM ERRORIndicates PCC memory error. Data corruption of noncritical operating parameters. Contact an authorized service center.
Shutdown lamp lights. MESSAGE: CUSTOMER FAULT 1 or GROUND FAULT or RUPTURE BASIN or HIGH GEN TEMPWhen any one of these customer defined inputs is closed to ground, the corresponding fault message is displayed. The nature of the fault is an optional customer selection. These fault functions can be programmed to initiate a shutdown or a warning. As indicated by the Shutdown lamp, a shutdown response has been preselected. Contact an authorized service center.
Excessive Axial alignment will cause more generator vibration than Angular misalignment.Axial misalignment is the result of the generator shaft axis not aligning with engine crankshaft axis. The tolerances in the bolted flywheel and drive disc connection may add up to displace the generator axially relative to the crankshaft axis.
If the assembly is allowed to run under these conditions, the discs must flex in alternate directions twice for each engine revolution. It is important to minimize the amount of disc flexing since, if it is excessive, the drive disc will crack.Angular misalignment is the result of the generator bearing center axis not aligning with axis of the engine crankshaft. This condition creates an angle between the generator shaft axis and the crankshaft axis. The cause of this type of misalignment is usually shimming error.

Fault codes and symptom→remedy steps extracted from this model’s service/owner documentation; verify against the official manual before servicing.

Common questions

Cummins/Onan DFAC: EEPROM ERROR — WARNING — what causes it?

Documented causes: Indicates PCC memory error. Data corruption of noncritical operating parameters.. See the table for the matching fixes.

Cummins/Onan DFAC: Control does not power up when the Run/Off/Auto switch is set to Run or the Self Test switch is pressed — what causes it?

Documented causes: There is no DC power to the control.. See the table for the matching fixes.

Cummins/Onan DFAC: Warning, Shutdown, and Non-Automatic lamps are not lit. Digital display shows main menu or selected menu — what causes it?

Documented causes: Indicates all engine systems are normal.. See the table for the matching fixes.