The OnCue Plus is a generator-set controller. It is used on generator sets from Kohler, including the VSC.
Also fitted to: Kohler RDC/DC, Kohler RDC2/DC2.
| Symptom | Cause | Remedy |
|---|---|---|
| Cable or modem/router problem | Isolate the problem by disconnecting the Ethernet cable from the generator controller and plugging it into a laptop PC; disable wireless on the laptop; check Internet access by trying to connect to www.KOHLERPower.com or any website; if no connection, try to connect the laptop PC to the modem/router using a different cable; if there is no connection with either cable, the problem may be with the modem/router—contact your Internet Server Provider for assistance | |
| Firewall blocking access | On the generator set side, configure the router firewall to open port 5253 to permit an outbound connection; contact your system administrator or Internet service provider for assistance, if necessary | |
| Generator set serial number mismatch | See Section 3.2 | |
| Incorrect serial numbers prevent connection to the OnCue Plus server | Genset serial number programmed into the controller does not match the serial number on the generator set nameplate | Use Kohler SiteTech software to change the genset serial number programmed in the controller to match the nameplate; contact a Kohler-authorized distributor/dealer for service |
| Internet service is down | Verify that Internet service is available by navigating to www.KOHLERPower.com or any website | |
| Long network cables may cause excessive signal loss | Network cable is longer than 100 meters (328 ft.) | Install a repeater or switch |
| No connection to the server | RDC2/DC2/VSC controller: test server connection using telnet (see Section 3.8.2); RDC/DC controller: check that the server connection indicating LED on the controller is lit (see Sections 3.3 and 3.8) | |
| No power to controller | Verify power to the generator set controller by checking that the controller display is on or one LED is illuminated or flashing on the controller; check the connection to the generator set's engine starting battery; RDC/DC controller: check the condition of the controller's F3 fuse, and replace the fuse if necessary | |
| Other | Contact your Internet Server Provider for assistance | |
| Password error | Reset the password at the controller, if necessary, and enter the new password in OnCue Plus (see Section 2.5) |
Fault codes and symptom→remedy steps extracted from this controller’s service/owner documentation; verify against the official manual before servicing. Aggregated from the service documentation of generator sets built on this controller.